FAQ's

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Yes, details can be changed on a booking, however what can be changed, and the costs involved vary depending on what has been booked.

If you wish to amend a booking / order or wish to enquire if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge, typical amendment fees start from £75 pounds in addition to the charge levied by the supplier, all fees will be advised prior to any amendment occurring.

Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements this can be done directly with the airline. Our reservations team will be able to provide you with a reference number for your airline seat booking.

Please note that Goldorch Travels now issues all flight bookings using e-tickets (electronic tickets).

E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Goldorch Travels will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg YG9TY4.

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

For more information on how to check in with an e-ticket at the airport, please click here. You can also find out more about how to use online check-in.

If you lose your original e-ticket confirmation email, please contact our call centre on +234-8032313900 as soon as possible and they will re-issue your confirmation. If you are phoning from outside the UK, then please use this number: +234-8032313900.

Opening Hours:
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
Sun: 11am - 4pm
email: info@goldorchtravels.com

All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form this will then get submitted to the correct team and dealt with accordingly.

You may prefer to post your comment or complaint, if so our address is as follows:

Regarding any complaint, Goldorch Travels would like to take this opportunity to apologize for if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days pending a full investigation, please be aware that during peak seasons this may take a little longer.

Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition Goldorch Travels will charge an administration fee of £75 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to info@goldorchtravels.com or via post.

Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us by filling in and submitting the Contact Us form. Refunds can take 8-12 weeks if we need to speak with the airline.

All passengers travelling to the USA under the Visa Waiver Program (VWP) (ie can enter America without a visa) require an Electronic System for Travel Authorization (ESTA). This includes all passengers in transit who are using the VWP to change planes in the USA en-route to another country.

U.S Customs and Border Protection have changed the procedure in applying for an ESTA and real-time approvals are no longer available.

Obtaining online authorisation (known as an ESTA) can be done online at https://esta.cbp.dhs.gov. Filling in the form should take about 15-20 minutes. International travellers applying for an ESTA for travel to the United States should apply as soon as possible and no less than 72 hours before departure. Note, travellers don't need to have firm travel plans to apply for authorisation but are required to state where they are staying during their trip.

It is the passenger’s responsibility to ensure they have made their application and have the authority to travel beforehand.

Once this information has been successfully submitted, it will be run against appropriate law enforcement databases. If granted, ESTA authorisation will be valid for two years (or until the traveller's passport expires) as well as for multiple entries to the USA. For each new visit you must update your ESTA information about your flights and where you will be staying.

The USA Department of Homeland Security will then archive the information for 12 years - allowing it to be retrieved should any law enforcement investigation require it.

All passengers travelling under the VWP who do not have ESTA authorisation will not be permitted entry onto any flight by their carrier. We therefore highly recommend that travellers apply for their ESTA as soon as they've made arrangements for travel to the US.

If you need a visa to enter or transit through the USA, you don't need to apply for an ESTA.

Goldorch Travels has launched technology allowing you to fly out with one airline and back with another, which could save you money. For example, a return flight to New York with one airline may cost £300. However, it might be £100 one-way with one airline and £170 with another the other way - saving you £30.

Being able to combine flights from different airlines also gives you more flexibility on flying times.

You will notice one-way combinables coming up in your search results if you do not select the option to fly with a specific airline. There are some considerations involved though, so please bear the following in mind when booking a one-way combinable flight:

One-way combinables are two separate bookings (although you pay for them in one transaction), therefore if one of the flights is cancelled, the other airline has no obligation to refund for the other leg of your journey.

Similarly, if schedule changes on your outbound route mean that you can’t catch your return flight, the second airline has no obligation to provide an alternative flight. One-way combinable flights may therefore not be suitable if you are planning to fly out and return on the same day.

Goldorch Travels links into live systems to check the pricing and availability of flights, hotels, rental cars and other travel products for your chosen dates. As this information can change very quickly, we are not able to provide quotes by e-mail. To ensure we are able to guarantee your travel needs, we recommend you search on Goldorch Travels or contact our call centre who will be more than happy to help.

Please contact our call centre on +234-8032313900. If you are phoning from outside the UK, then please use this number: +234-8032313900.

Sat: 9am - 5pm

Sun: 11am - 4pm

Tel: +234-8032313900

email: info@goldorchtravels.com

If you purchased your flights with a credit card and the transaction is over £100, then in most cases you will be reimbursed by your card provider. Please check with your bank or financial institution.

Other flights bought on their own (ie not in a package) are not ATOL protected. Please check with your travel insurance company to see whether this will be refunded. You should also check with your travel insurance provider about reimbursement for hotel or car hire bookings you've been unable to use due to airline failure.

Should your Goldorch Travels Flight + Hotel booking be affected by an airline going under, please call +234-8032313900

All flights booked on Goldorch Travels are now e-ticketed, with the booking stored electronically. You will not receive paper tickets for any flight bookings, nor will you receive any electronic 'tickets'.

When checking in for your flight, airline staff will use the identification (such as your passport) you present to look up your booking, and will then issue your boarding cards at the check-in desk. We recommend you also take a printout of your Goldorch Travels confirmation email which has your booking reference numbers on it (although many airlines will not ask to see this).

The information below is a guide only, please check the Department for Transport website which will have all of the most recent updates. Make sure you also check with your airline which may have different rules. If you are catching connecting flights, you should be aware of airport restrictions regarding carry-on luggage at other airports during your journey.

Below is a guide to the requirements that will be in place as well as advice to help passengers pass through the security check as quickly as possible.

Some liquids will be allowed once again through airport security check points. There will, however, be restrictions on the quantity of liquids that can be taken through.

Passengers may carry small quantities of liquids, but only within separate containers, each of which with a capacity not greater than 100ml.

These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cms x 20cms). The contents of the plastic bag must fit comfortably and the bag sealed. Each passenger may carry only one such bag of liquids.

The bag must be presented for examination at the airport security point.

Liquids that cannot be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

*All drinks, including water, soup, syrups

*Creams, lotions, oils, perfumes, mascara etc

*Sprays and pressurized containers including shaving foam and spray deodorants

*Pastes, including toothpastes

*Gels, including hair and shower gel

*Any other solutions and items of similar consistency

Essential medicines and baby food may be permitted in larger quantities above the 100ml limit, but will be subject to the authentication that is already currently required.

Each passenger is restricted to carrying only one item (in addition to the re-sealable liquids bag) through the airport search point with a maximum size of 56cm x 45cm x 25cm. The weight of the bag may vary from airline to airline.

Pushchairs, walking aids and wheelchairs are permitted but will be screened.

Laptops and other large electrical items (e.g. a large hairdryer) will still have to be removed from cabin baggage and screened separately. A laptop bag will be regarded as your one item that is allowed in the cabin.

All items of luggage which do not fit in the permitted cabin baggage size (maximum length 56 cm, width of 45 cm and depth of 25 cm) must be checked in to be placed in the aircraft hold. Musical instruments will, as an exception, be allowed as a second item of cabin baggage, but will need to be screened and passengers should check with their airlines if special arrangements (e.g. purchasing an extra seat) for these large instruments will be required.

Passengers are asked to bear in mind the following advice to help make their passage through the airport as efficient and comfortable as possible:

*Limit quantities to what you may need in the cabin for the duration of the flight.

*When possible, put liquids in hold baggage.

*Prepare the re-sealable bag of liquids before arriving at the airport.

*Check any queries you have with your airport or airline before travelling to the airport.

Be ready to hand over your re-sealable bag of liquids for screening as you approach the security check point. It will be screened at the same time as your cabin luggage.

All coats and jackets will have to be removed ready to be screened and metal items including wallets will be placed in plastic trays and scanned separately.

If you are carrying a Laptop or any other large electrical item within your cabin luggage then please have it ready for separate screening as you approach the security check.

Duty free / departure lounge purchases may take on board liquid items of any size that are purchased after the security check in the departure lounge (sometimes referred to as 'Airside'). Duty free or similar purchases will be given to you in a special sealed bag. Do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey. You will be required to show it at all transfer points. Please note: restrictions apply to duty free purchases made on return journeys where passengers change flights at an EU airport.

Travelling from an airport in the EU, Norway, Iceland or Switzerland: The arrangements outlined above will apply, except that larger cabin bags will be permitted on a transitional basis until April 2007.

Local arrangements will apply.

If your journey involves changing flights at any EU airport, special restrictions apply. You may only take duty free purchases through the security check point at your connecting airport if they have been purchased at another EU airport, or on board an aircraft operated by an EU carrier. You will need to show proof of purchase to demonstrate this. Purchases from other airports or on board other airlines may only be carried as hold baggage on the connecting flight.

Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

At Goldorch Travels we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated.

Verified by Visa is a product offered by Visa in conjunction with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password.

If you are not familiar with this product and its benefits, and you would like to speak to someone about Verified by Visa, you must contact the bank that has issued your card and not Goldorch Travels, as we, unfortunately will be unable to help.

Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click the below link to a free web based currency converter.

If you would rather pay by phone, you can call us on +234-8032313900.

If you are phoning from outside the UK, then please use this number: +234-8032313900.

Mon - Fri: 8am - 8pm

Sat: 9am - 5pm

Sun: 11am - 4pm

email: info@goldorchtravels.com

The simplest way to make a hotel booking is to perform a hotel search for your chosen destination from our homepage, we have a simple to use clearly labelled booking form and completing a reservation should only take a few minutes. To book over the telephone please can contact one of our sales advisors for help and assistance.

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline or view the links below.

Passengers travelling Economy Class are usually permitted a maximum allowance of 20 kg (44 lbs) and passengers travelling Business Class a maximum of 30kg (66 lbs) without extra charge.

These weight restrictions apply to most airlines operating to and from all countries with the exception of the United States and Canada, where passengers may check in two pieces of luggage that do not exceed 158 cm (length + width + height) each.

Most airlines will not accept individual items of baggage weighing over 32kg (70 lbs). The individual bag limit does not affect the total baggage weight allowance set by your airline. Passengers who need to check in items exceeding the 32kg/70 lbs weight limit, such as sporting equipment, should make special arrangements with their airline in advance.

Goldorch Travels recommends that all passengers check the weight of their bag before leaving for the airport, as you may be asked to re-pack your bag if it exceeds 32kg.

If you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to take the lesser amount.

We have included some useful links below. Please note these are direct links to the airlines' websites and Goldorch Travels holds no responsibility for any content. Please also check directly with your airline regarding baggage allowances for infants as these vary.

The full range of payment methods we support are listed on our payment screen.